Privacy Policy

Last updated: January 8, 2025

Effective date: January 8, 2025

1. Introduction

Playabl.World ("we", "our", or "us") operates the LifeOS Intelligence Platform (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss Federal Act on Data Protection (FADP).

2. Information We Collect

2.1 Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Payment information (processed securely through Stripe)

2.2 Message Data

To provide our Service, we process message data from connected platforms:

• Message content and metadata from connected messaging platforms
• Contact information from your messaging accounts
• Timestamps and communication patterns
• Group and channel memberships

Important: Message data is processed locally on your device or your designated servers. We do not store your message content on our central servers unless you explicitly opt-in to cloud backup features.

2.3 Usage Data

We automatically collect certain information when you access and use the Service:

• IP address
• Browser type and version
• Pages visited and time spent
• Operating system
• Referring website
• Device identifiers

2.4 API Usage Data

If you use our API services, we collect:

• API keys and tokens
• Request logs and response times
• Rate limiting metrics
• Error logs

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To process payments and manage subscriptions
• To send you marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contract: Processing necessary for the performance of our Service agreement with you
• Legitimate Interests: Processing necessary for our legitimate interests (e.g., improving our Service, fraud prevention)
• Consent: You have given consent for specific processing activities
• Legal Obligation: Processing necessary to comply with legal obligations

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data:

Data Type	Retention Period
Account Information	Duration of account + 30 days
Payment Records	7 years (legal requirement)
Usage Logs	90 days
Marketing Preferences	Until withdrawal of consent

6. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party companies that help us provide our Service (e.g., Stripe for payments, AWS for hosting)
• Legal Requirements: If required by law or in response to valid requests by public authorities
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our assets
• Consent: With your explicit consent for any other purpose

We do not sell, trade, or rent your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

8. Your Data Protection Rights

Under GDPR and Swiss data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@lifeosint.com. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent where required

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Types of cookies we use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences

12. Third-Party Services

Our Service integrates with third-party services. We are not responsible for the privacy practices of these services. Key third-party services include:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• OAuth Providers: For authentication (Google, GitHub, etc.)
• Messaging Platforms: Telegram, WhatsApp, etc. (when you connect accounts)

13. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service.

15. Data Protection Officer

For any questions or concerns regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
Playabl.World
Allschwillerstrasse 6
4055 Basel, Switzerland
Email: dpo@lifeosint.com
Phone: +41 (0) 61 123 4567

16. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority. For Swiss residents, this is the Federal Data Protection and Information Commissioner (FDPIC).

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