Refund Policy

Last updated: January 8, 2025

1. Overview

At LifeOS Intelligence Platform, we strive to provide exceptional service and value to our customers. We understand that our Service may not meet everyone's needs, which is why we offer a comprehensive refund policy to ensure customer satisfaction.

2. 30-Day Money-Back Guarantee

For new customers, we offer a 30-day money-back guarantee on your first subscription payment. If you are not satisfied with our Service for any reason, you may request a full refund within 30 days of your initial purchase.

Eligibility Requirements:

• Request must be made within 30 days of initial purchase
• Applies only to first-time subscribers
• One refund per customer/organization
• Account must not violate our Terms of Service

3. Subscription Refunds

3.1 Monthly Subscriptions

• Cancellation before the next billing cycle: No charge for the upcoming period
• Partial month refunds: Not available after the 30-day guarantee period
• Service remains active until the end of the current billing period

3.2 Annual Subscriptions

• Within 30 days: Full refund available
• After 30 days: Prorated refund may be available at our discretion for exceptional circumstances
• Downgrade to monthly: Available with prorated credit applied

4. API Usage and Overage Charges

API usage beyond your plan's included limits is charged separately and is generally non-refundable. However, we will review cases of:

• Billing errors or system malfunctions
• Unauthorized usage due to security breaches
• First-time accidental overages (one-time courtesy credit may apply)

5. Refund Process

How to Request a Refund:

1. Contact our support team at refunds@lifeosint.com
2. Include your account email and order/invoice number
3. Briefly explain the reason for your refund request
4. Our team will review your request within 2 business days
5. Approved refunds are processed within 5-10 business days

Processing Time:

• Review: 1-2 business days
• Approval notification: Within 24 hours of decision
• Refund processing: 5-10 business days
• Bank processing: Additional 3-5 business days (varies by bank)

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services already rendered and consumed
• Custom development or consultation services
• Accounts terminated for Terms of Service violations
• Refund requests made after 30 days (except in exceptional circumstances)
• Repeated subscription periods after the initial period

7. Exceptional Circumstances

We understand that exceptional circumstances may arise. We evaluate these on a case-by-case basis:

• Extended service outages (>48 hours)
• Major feature removal without notice
• Billing errors or duplicate charges
• Medical emergencies or documented hardship

8. Chargebacks and Disputes

Before initiating a chargeback with your credit card company, we encourage you to contact us first. Chargebacks may result in:

• Immediate account suspension
• Collection proceedings for valid charges
• Prohibition from future service use

We are committed to resolving all legitimate concerns through our refund process.

9. Service Credits

As an alternative to refunds, we may offer service credits for:

• Service disruptions or outages
• Feature limitations or bugs
• Goodwill gestures for long-term customers

Service credits do not expire and can be applied to future invoices.

10. Price Changes

If we increase our prices, existing customers will be notified at least 30 days in advance. You may:

• Continue at your current rate until the end of your billing period
• Cancel before the price change takes effect
• Request a refund if you've prepaid for a period affected by the increase

11. Free Trial Conversions

If you forget to cancel a free trial and are charged:

• Contact us within 7 days for a full refund
• After 7 days, standard refund policy applies
• Multiple forgotten cancellations may not be eligible

12. European Union Customers

EU customers have additional rights under EU consumer protection laws:

• 14-day cooling-off period for distance contracts
• Right to withdraw without giving any reason
• Full refund including standard delivery costs

13. Contact Information

14. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. For material changes that adversely affect your rights, we will provide 30 days advance notice.

15. Governing Law

This Refund Policy is governed by the laws of Switzerland. Any disputes relating to refunds will be resolved in accordance with our Terms of Service.

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